Returns & Refunds Policy

1. Return window

You may return unused items in their original packaging within 30 days of delivery. Members get longer windows: 60 days on Order Plus and 90 days on Fit-Out Pro.

2. Items that can be returned

• Unused, resalable items in original, undamaged packaging.
• Faulty or damaged-on-arrival items — always eligible for a replacement or refund.

3. Items with conditions

• Installed or adhesive-applied items (for example hooks or rails already mounted or stuck down) are assessed case by case and may not be returnable once used.
• Vacuum/compression bags that have been opened and used for hygiene reasons may only be returned if faulty.

4. How to start a return

Email support@reggrone.shop with your order number and the items you wish to return. We will send return instructions and the return address.

5. Return shipping

For change-of-mind returns, you pay return shipping. For faulty, damaged or incorrect items, we cover return shipping or send a prepaid label.

6. Refund method and timing

Approved refunds are issued in USD to your original payment method via Stripe. Once we receive and inspect the return, refunds are typically processed within 5–10 business days; your bank may take a little longer to post the credit.

7. Your statutory rights

These terms are in addition to your statutory consumer rights, which are not affected. Our refund and dispute handling follows recognised payment-provider guidance for refunds and chargebacks.

8. Contact

Questions? support@reggrone.shop · +44 7749736823. See also Shipping & Delivery.